OUR dedication to you
Our guidelines to ensure a positive purchase and happy customer. Allowing us to maintain a safe, organized and fair environment. Furthermore, during these difficult times our company puts every customer safety as a number one priority, so bare with us as we take the time to properly and safely sanitize and package your product. Remember we are your beauties ambassador. We are more than a company, WE ARE FAMILY.
Late CancellationWe understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 72-48 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $25 fee added to your next appointment.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Two or more missed appointments equal being fired from the salon.
Service Guarantee & Your satisfaction is our highest priority. If you are not completely content, please let us know during your session. We are committed to making any needed corrections. Also because of the nature of all viruses including covid all sales and sessions are final and we will not be accepting returns or issuing refunds. We do not take merchandises back since we are dealing with products that apply directly to your skin.
Health For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
Right To Our beautician staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Other No Kids, No Pets, No Excessive use of mobile phones or Eating and Drinking during Slay time. As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
ReTUrn PolicyAll orders placed are FINAL SALE. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact within 24 hours via email:
Please allow 48 - 72 business hours from date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
Shipping policyAll shipping rates will vary depending on a few different factors, some of which include: Domestic vs International Selected Shipping Method
We are not responsible for any fees required by customers for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Should any refunds or credit be issued in rare occasions, under any circumstances, shipping cost are not included.
Our hours of operation for shipping are Monday through Friday 9 a.m. to 6 p.m. EST excluding weekends and major USA holidays.
*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions including but not limited to: Total distance between us and you Whether your parcel is domestic (USA) or International Post office closure or emergent circumstances
If your package has been confirmed via UPS or USPS delivered and you did not receive please contract us via email